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Critical Performance Indicator |
Bold statements |
SDG |
2024 |
2025 |
Explanation/definition |
Sources / Reference |
|
Customer satisfaction rating for the Central Government Real Estate Agency |
7 |
9.11 |
8.0 |
Score from the Central Government Real Estate Agency consisting of a weighted average based on a methodology validated by them. |
RVB |
|
|
Customer satisfaction Schiphol |
7 |
9.11 |
8.8 |
8.7 |
Score from Schiphol consisting of a weighted average based on a methodology validated by them. |
SCHIPHOL |
|
Customer satisfaction private housing |
7 |
9.11 |
7.7 |
Average score from surveys sent out by Heijmans. |
GrowPromotor |
|
|
Procurement spend on subcontractors with valid VCA certificate |
8 |
100% |
100% |
Percentage of total procurement spend on subcontractors with a valid VCA certificate. Procurement expenditure for combination projects is not included. |
ESIZE/SAP |
|
|
Procurement spend on preferred suppliers |
12 |
66% |
64% |
Percentage of procurement spend on preferred suppliers, excluding the non-procurement category. |
ESIZE/SAP |
|
|
Expenditure on innovation (x € million) |
8 |
9.11 |
13.0 |
16.3 |
Spending on innovation for group and business areas in € mln. |
SAP |
|
Training costs in € mln (total) |
8 |
6.1 |
7.1 |
Training costs (out-of-pocket) according to Heijmans Academy records. |
SAP |
|
|
Average CO2 emissions from completed homes |
11.13 |
657 |
482 |
Average CO2e emissions from completed homes, developed in-house. In kilograms of CO2. |
EPC and BENG software |
|
|
Homes completed with zero residual points |
11.12 |
77% |
50% |
Percentage of the total number of completed homes with zero residual points in the reporting year. |
SMILE |
|
|
Area developments with Greenlabel A or B |
4 |
11 |
100% |
100% |
All our own developments in the design or realisation phase (and where we are part of the area operation) have NL Area Label An or B/NL Site Label An or B. |
VG Reporting Q4 |
|
% sustainable wood used |
15 |
99.5% |
99.5% |
Percentage of sustainably certified wood (FSC/PEFC) compared to total wood purchased according to supplier specifications (excluding subsidiaries). |
Procurement spend |
|
|
Total amount of residual material |
12 |
26,132 |
32,912 |
Based on ENCORD manual on waste definitions (including commercial waste, no excavations), measurement in tonnes. |
List of waste processors |
|
|
Separation of residual material at building site |
12 |
82% |
88% |
Based on ENCORD manual on waste definitions (including commercial waste, no excavations), measurement in tonnes. |
List of waste processors |
|
|
Reuse of residual material after removal |
12 |
93% |
90% |
Sustainable reuse is defined as reuse as a raw material or for the generation of green energy. Based on Renewi waste profile; including quantities from PreZero and other processors. Based on measurement in tonnes. Landfilled waste plus grey energy excluded. |
List of waste processors |
|
|
Packaging reusable or recyclable |
12 |
89% |
94% |
The recycled portion of the total waste stream of packaging materials, presented as a percentage of the total waste stream. |
List of waste processors |
|
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Explanation of performance indicator table: |
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2024: the non-financial information excludes Van Gisbergen. |
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2025: the non-financial information excludes Hegeman. |
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Waste: the quantities of residual materials stated are derived from residual materials processors. This concerns the period from January to November 2025. The figures for December are estimated, as in previous years. |
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